Kentico 13 EOL: Support ends Dec 31, 2026 - 218d 17h 56m left.
Kentico 13 EOL: Support ends Dec 31, 2026 - 218d 17h 56m left.
Keep your Xperience by Kentico platform secure, stable, and continuously improving. DotStark provides proactive monitoring, security updates, bug resolution, and ongoing expert support to help your team get more value from the platform.
Comprehensive support across your entire Kentico and XbyK environment —
platform, code, infrastructure, and team.
Three tiers of dedicated Kentico support — each backed by certified
Silver Partner engineers and guaranteed SLA response times.
Small XbyK sites and growing teams
Mid-market enterprise platforms
Mission-critical enterprise platforms
Most agencies wait for you to report a problem. DotStark monitors, patches, and optimises your platform continuously — whether or not an issue has been reported.
Agencies only act when you report a problem. By then, users have already experienced the issue.
Unplanned emergency work causes delays, cost overruns, and often requires risky direct-to-production deployments.
Security patches applied days or weeks after release — leaving your platform exposed in the window.
No regular reports. No insight into platform health. You only know something is wrong when it breaks.
We monitor your XbyK environment for errors, performance degradation, and security anomalies — 24/7 on Enterprise plans.
XbyK updates and patches applied in agreed maintenance windows — tested on staging first, zero production surprises.
Critical Kentico and Microsoft security patches applied within 24 hours of release — no waiting.
Monthly (Professional) or weekly (Enterprise) platform health summaries — so you always know where you stand.
Silver Partner status is not self-reported — Kentico independently verifies our certified developer count, technical assessments, and project delivery history. When your support plan is backed by a Silver Partner, you have a direct escalation path to Kentico's own technical team when needed. No general agency can offer this.
Unlike agencies that carry one or two certified developers while the rest of the team is uncertified, every one of DotStark's 15 developers holds current Kentico certification. XbyK updates monthly — so DotStark requires certification renewal to keep pace. Your support requests are always handled by genuinely certified engineers every time.
DotStark can take over support of any existing Kentico 12, Kentico 13, or XbyK site — regardless of who originally built it. We conduct a structured onboarding audit to understand your platform, customisations, and integrations before taking over. Clients transitioning from another agency receive a full platform handover review.
We highly recommend DotStark if you are looking for a high-performance team. Their professionalism and dedication to delivering premium-quality solutions are matchless. A trusted partner for all our digital needs.
Xperience by Kentico support typically includes platform monitoring, bug resolution, security patching, performance optimization, technical troubleshooting, and platform updates. Ongoing support helps organizations keep their digital experience platform secure, stable, and aligned with evolving business requirements.
Regular maintenance helps prevent security vulnerabilities, performance issues, and unexpected downtime. Proactive Xperience by Kentico maintenance ensures updates are applied correctly, risks are reduced, and the platform continues to perform reliably as business and technology requirements change.
Resolution times depend on the severity and complexity of the issue. Many organizations choose SLA-backed support services to ensure critical issues receive priority attention, minimize disruption, and maintain business continuity across their digital channels.
A Kentico support team can assist with platform errors, content management issues, performance bottlenecks, integration challenges, security concerns, user access problems, and upgrade-related questions. Expert support helps organizations resolve issues faster and reduce operational risk.
Yes. Even after launch, websites require monitoring, maintenance, updates, and ongoing improvements. Dedicated Xperience by Kentico support helps organizations maintain platform health, address technical issues quickly, and continuously improve digital experiences for users.
Managed services provide ongoing technical oversight, monitoring, maintenance, updates, and support for Xperience by Kentico. This approach allows organizations to focus on business priorities while experienced Kentico specialists handle platform stability, security, and performance.
DotStark provides proactive Xperience by Kentico support backed by certified developers, structured processes, and deep platform expertise. As a Kentico Silver Partner and Upgrade Expert, we help organizations maintain secure, high-performing digital experiences while reducing operational burden on internal teams.
15+ certified Kentico developers ready to keep your XbyK platform secure, updated, and performing — on a plan that fits your needs.
View Support Plans
Kentico 13 End of Life: Official support ends December 31, 2026 — 
SLA-Guaranteed Response